Refund and Returns Policy
At Modaxxi, we are committed to providing quality luggage products and a reliable shopping experience. If you are not fully satisfied with your purchase, our team is here to help.
Returns
You may request a return under the following conditions:
1. Incorrect Item Received
If you receive a luggage product that is different from the item you ordered, please contact us within 7 days of delivery.
Once verified, we will arrange a replacement or refund at no additional cost.
2. Change of Mind
If you change your mind after receiving your order, you may request a return within 7 days of delivery.
To qualify for a return:
- The luggage must be unused and in original condition
- Original packaging, tags, and protective materials must be included
- The product must remain in resalable condition
- Return shipping costs for change-of-mind returns are the responsibility of the customer
Refunds
Refunds may be issued under the following circumstances:
1. Lost Packages
If your package is confirmed lost during transit, Modaxxi will offer either:
- A full refund
- A replacement shipment
2. Damaged or Defective Products
If your luggage arrives damaged or defective, please contact us within 48 hours of delivery and provide clear photos of:
- The product
- Packaging
- Shipping label (if applicable)
After verification, we will provide:
- A replacement product
- A full refund
Refund Processing Time
Once your refund request has been approved, refunds will be processed to the original payment method within 5–10 business days depending on your payment provider.
Exchanges
We offer exchanges under the following conditions:
Product Exchange Requests
If you would like to exchange your luggage for another size, style, or color, please contact us within 7 days of delivery.
Exchange conditions:
- Products must be unused and in original condition
- Original packaging and tags must be included
- Customers are responsible for exchange shipping costs unless the issue was caused by our error
Return Conditions
To be eligible for a return or exchange:
- Products must be unused
- Products must include original packaging and tags
- Products must be in resalable condition
- Proof of purchase may be required
Non-Returnable Items
- Customized or personalized products
- Used luggage or products showing signs of wear
- Products damaged due to misuse or improper handling
- Items returned without original packaging
Free Shipping Policy
Modaxxi proudly offers free shipping on all orders worldwide.
Please note that free shipping applies only to the original order shipment and does not include return shipping costs unless the return is due to our error or a defective product.
How to Start a Return
To request a return, refund, or exchange, please contact our customer support team and provide:
- Your order number
- A description of the issue
- Photos of the product (if applicable)
Our support team will respond within 1–2 business days with further instructions.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or shipping, please contact the Modaxxi customer support team.
We are committed to providing a smooth, secure, and reliable shopping experience for all customers.
